FAQs
If additional assistance is required, you may Submit a Request under the Admin drop-down menu in your Health Endeavors portal. Be sure to include as much detail and steps for proper review of your ticket.
Q.
When attempting to add a new patient to the system via the Add Patient button in the Patient Master Dashboard, the following message is displayed:The MBI format is invalid
A.
Ensure your MBI is formatted correctly using the following details:
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The MBI must have 11 characters
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The MBI must be unique
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The MBI must be in a specific format:
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The MBI’s 2nd, 5th, 8th, and 9th characters will always be a letter.
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Characters 1, 4, 7, 10, and 11 will always be a number.
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The 3rd and 6th characters will be a letter or a number.
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The dashes aren’t used as part of the MBI. They won’t be entered into computer systems or used in file formats.
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An example MBI: 1EG4-TE5-MK73
When entering this into Health Endeavors, it would look like this: 1EG4TE5MK73.