FAQs 

If additional assistance is required, you may Submit a Request under the Admin drop-down menu in your Health Endeavors portal. Be sure to include as much detail and steps for proper review of your ticket. 

Q. 

When attempting to add a new patient to the system via the Add Patient button in the Patient Master Dashboard, the following message is displayed:The MBI format is invalid

A. 

Ensure your MBI is formatted correctly using the following details:

  1. The MBI must have 11 characters

  2. The MBI must be unique

  3. The MBI must be in a specific format:

    1. The MBI’s 2nd, 5th, 8th, and 9th characters will always be a letter.

    2. Characters 1, 4, 7, 10, and 11 will always be a number.

    3. The 3rd and 6th characters will be a letter or a number.

    4. The dashes aren’t used as part of the MBI. They won’t be entered into computer systems or used in file formats.

An example MBI: 1EG4-TE5-MK73

When entering this into Health Endeavors, it would look like this: 1EG4TE5MK73.

Q. 

When attempting to add a new patient I am receiving a message "MBI already in use by an existing patient". 

A. 

Ensure that if searching for a patient in the Patient Master Dashboard - Filter View, you have incorporated the following filters: 

1. Populations --> Population --> Select All 

2. Patient Attributes --> Patient Attributions --> All Patients 

3. Patient Search --> MBI 

If you are still unable to locate the patient, they may exist at the master ACO/practice level. Contact your designated security official to request a patient to practice assignment. 

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8955 E. Pinnacle Peak Rd, Suite 103. Scottsdale, AZ  85255              1.888.862.0366

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